FAQ

Currency conversion can be a tricky thing to understand if you've never heard of it before, but we're going to make it as easy as possible! If you live in the United States, you'll pay for your order in USD (US dollars). However, 1 USD does not necessarily equal 1 AED, SAR, EURO, Stirling, or Australian dollar. 1 USD can be worth more or less once it's converted to another country's currency. Since we're a US company, your total order amount will be converted to USD at checkout. Rest assured, you'll ONLY be charged in your local currency—the amount that was displayed before you reached the final payment page.

To view the contents of your shopping cart, click the "View Cart" icon in the top right corner of your screen. Once you've clicked this icon, you can easily change the quantity you wish to purchase of a particular item in your cart by updating the quantity shown. You can also remove any item from your cart by clicking the "Delete" icon.

Choose the product on the category page and you will be directed to the product page, choose the quantity, then click "ADD TO CART" and the product will be added to the cart. If you want to checkout, click the cart button in the right corner and proceed to payment.

First, click the "View Cart" link in the upper right corner of your computer screen. This will display all the items currently in your cart, along with the quantities you have selected for each item. To change the quantity of an item in your cart, place your cursor in the box that appears under "Qty." The associated quantity and amount will then automatically change to the correct amounts.

Hailey Beauty ships worldwide. Shipping to European countries is free. Shipments are made with DHL or Aramex. Items are prepared within 48 hours and delivered in 5 to 7 days.

Once your order has been processed, you will receive an email with your order details.

Shipping costs will be calculated at checkout, once the shipping option and destination have been chosen.

To make changes to your shipping order, you must contact us by email. However, if your order has already been shipped, we are unfortunately unable to make any changes at this stage. In this case, please contact your local post office or carrier to make the necessary changes.

ALL INTERNATIONAL ORDERS: We cannot control the customs or import duties applied to your package by your local customs. Any outstanding customs fees or import duties must be paid by the customer and we cannot be held responsible for these charges. Customs fees or import duties are not included in the price of your ordered items. We cannot give you the exact amount as customs policies and charges may vary from country to country. If you refuse to take delivery of the items you have purchased, the delivery company may return the items to us. If this happens, you will be refunded for your order once it has been received at our premises, excluding shipping charges.

Items purchased on sale cannot be refunded or exchanged.

After receiving your initial order, you have 14 days to make a return. This means you have two full weeks to inspect your product after receiving it and ensure it is everything you dreamed of! Please note that if the item has been used in any way, it cannot be replaced due to industry standards for health and hygiene and wear and tear. Please return your item(s) to us using the method below: Before returning your item(s), please contact us to inform us of your intention to return your item(s). Mention your full name, order ID number, and details of all the items you wish to return and why. Our friendly customer service team will then be able to provide you with the return address and any other information needed to return your item(s). To contact our customer service team,

Please note that we do not refund non-defective items. You will receive a credit note once your item has been received at our premises. Please also ensure you retain your postage receipt once your items have been returned to us. You will need this as proof of your return. If you are unable to provide your receipt as proof of postage, we reserve the right to refuse a refund or issue a credit note. We are not responsible for any losses incurred while returning your item for replacement. The item is the customer's responsibility until it is received at our premises. The item will be subject to inspection upon arrival. If deemed unsuitable for return (used in any way or outside the return timeframes), your item will be refused and returned to the sender. By returning your items, you, the customer, have acknowledged and agreed to cover all costs involved in order to receive store credit for the value of your goods. This means you will only receive store credit to repurchase your items as part of an existing order and the customer will be responsible for all costs associated with reshipping your items. We cannot be held responsible for any costs incurred during shipping.

If any products are missing from your package, please contact us as soon as possible so that we can send you the missing items as soon as possible.

If your order is marked as delivered in its tracking history and you have not received it, we ask that you check with your neighbors, the concierge, or anyone else at the same delivery address. If your order cannot be found, please contact us.

Orders are generally shipped within 48 hours. If this is not the case, please check your order tracking and contact us. We will take care of the issue as soon as possible.

All credit card transactions on the Website are processed using a secure online payment gateway that encrypts your card details in a secure host environment. These details will be fully encrypted and used only to process card transactions initiated by you.

Once you have placed an order, you will receive an email confirmation listing all relevant transaction details. Please also check your spam folder. Otherwise, please contact us.

Standard international exchange rates apply at checkout.

Your card will be charged immediately when you place an order. Please ensure you have sufficient credit on your credit card, otherwise the transaction will be declined.

Once you reach the checkout page, under the header, click on "Discount Code" and enter the coupon number to receive the discount.

If you have forgotten your password, click the "Forgot Password" button on the login screen. You will be asked to enter your email address on the next page.

Once you log in and press Submit, you will receive an email to change your password. Open the email and click the link to reset your password. Another page will open where you can enter your new password.

Email us if the login page gives you an error other than "incorrect password" or "incorrect email."

Our products comply with Regulation 1223/2009 and are therefore cruelty-free.

We look forward to hearing from you and will be more than happy to assist you. We respond to emails within 48 to 72 hours. Please help us as we are experiencing a high volume of emails and orders. We will respond to your query as soon as possible.

You can also reach us on our live chat for a faster response by clicking here

To discuss partnership opportunities, or to become a reseller, please contact us at: support@haileybeauty.com

To collaborate with us, send us your request to: support@haileybeauty.com

Leave us a message by email at support@haileybeauty.com, we will respond within 24 hours.