SHIPPING METHODS & DELIVERY TIME
We ship all orders same day or next business day on weekends. Please allow 2 days for shipping (varies by location). You will be sent a confirmation email with your tracking number once your package ships.
NOTE: These are estimated delivery times. Aurus llc does not guarantee delivery dates. We will, however, always do our best to deliver on or before your delivery date.
Please double check all shipping information before submitting your order. Your order will be delayed if we have to contact you to update incorrect information.
Your order may be delivered to you by either the local post office or a local courier. Most orders will be delivered by your local post service, so the package will arrive with your regular mail. If you are not home when the delivery is made, a notice may be left by the postal service advising where your delivery can be collected.
We will not re-ship packages returned for wrong or incomplete addresses and customer unavailability.
If your tracking information states that your package was delivered and you have not received it, you must contact the delivery carrier and address the issue directly with them. Aurus llc does not hold or accept responsibility for packages that have been stated as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
CUSTOMS & REGULATIONS
Dears customers Please make sure you can answer the phone when your delivery is on its way. Any delivery returned for the reason "do not answer phone" or incorrect address "or" incorrect phone number "will be returned to us and charged to us. if you want your order to be delivered to you again, please note you will be responsible for paying for the shipping cost.
Please note for some GCC countries destination charges Duty and VAT are not included in the price.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time
You are responsible for checking your local postal regulations for restricted items as we cannot be held liable for any items that are not accepted into the specific country.
Delivery and order preparation times
Introduction: We are pleased to offer you quality products and fast, efficient service. We do our best to provide you with the shortest possible delivery and picking times.
Order Preparation Time: We strive to prepare all orders within 24-48 hours of receiving payment. Please note that this time may vary depending on the quantity of products ordered and the time of year.
Delivery times: Once your order has been prepared, it will be shipped within the following times:
Standard delivery: the delivery time is 2 to 7 working days from the date of shipment.
Express delivery: the delivery time is 1 to 3 working days from the date of shipment.
Rates in force for metropolitan France :
Aramex: Free (rate varies according to current offers)
DHL Express : 5,9€ (depending on the offer)
Please note that delivery times may vary depending on the destination and exceptional circumstances such as strikes, bad weather, etc.
Delivery charges: Delivery charges are calculated according to the weight and destination of your order. The rates are available on the checkout page before you confirm your order.
We hope this information will help you plan your order and delivery. If you have any questions, please feel free to contact us at any time at email@example.com.
Thank you for your understanding.